Game keeps saying Download Error.

All the Sims Freeplay discussions can be held here.
User avatar
ChocolateCookie
Sim Toddler
Sim Toddler
Posts: 12
Joined: 25 Mar 2021, 07:03

Game keeps saying Download Error.

Post by ChocolateCookie »

This happened last day when i checked back in for an hour, the game won't open and it only says Download Error.

Tried rebooting, tried turning off wifi but it still didn't work.

Contacted support, they still haven't answered yet though.

Does anyone has this thing happening to their games?
Attachments
Screenshot_2021-11-19-11-02-38-15.png
User avatar
tangerine
Sim Pre-teen
Sim Pre-teen
Posts: 108
Joined: 09 Dec 2013, 02:54

Re: Game keeps saying Download Error.

Post by tangerine »

Yes, one of my games is doing the same thing. Weirdly, the game I play on my really old tablet is fine. I sent in a support ticket, too, today. Other people were having this problem a couple of months ago and they fixed it eventually so hopefully they'll know what the problem is and be able to fix it quicker.
amberkat
Sim Toddler
Sim Toddler
Posts: 72
Joined: 08 Apr 2014, 13:59

Re: Game keeps saying Download Error.

Post by amberkat »

Happening to my game today on my android tablet. Annoying, as I am trying to finish the repeat event.
User avatar
ErinPW
Moderator
Moderator
Posts: 6185
Joined: 10 Sep 2013, 10:41
Location: Germany, UTC +1

Re: Game keeps saying Download Error.

Post by ErinPW »

Many players stumbled over this issue. SimGuruGrumpyCat recommends to reinstall the game :?

Handcrafted Homes Update, 5.83.1
iOS 17.4.1

HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
User avatar
ErinPW
Moderator
Moderator
Posts: 6185
Joined: 10 Sep 2013, 10:41
Location: Germany, UTC +1

Re: Game keeps saying Download Error.

Post by ErinPW »

Hopefully none of the players also stumble into that: Unable to Retrieve Cloud Save
The current update is too new to know if this has been fixed.
Handcrafted Homes Update, 5.83.1
iOS 17.4.1

HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
User avatar
jaymart
Sim Toddler
Sim Toddler
Posts: 64
Joined: 12 Sep 2013, 19:49
Contact:

Re: Game keeps saying Download Error.

Post by jaymart »

This error happened in my game yesterday. Restart and cache cleanup did not help, after reinstall it finally works. I had recent save in the cloud and was able to restore, lost only about 10 hours. Error happened not right after update but some time after, new update worked for a while. So save your game regularly just in case.
FB https://www.facebook.com/JayMartin1611
20 West Side: HFN (watch for fireworks)
Town updated to the latest version
User avatar
jaymart
Sim Toddler
Sim Toddler
Posts: 64
Joined: 12 Sep 2013, 19:49
Contact:

Re: Game keeps saying Download Error.

Post by jaymart »

some people on facebook said that turning off wi-fi helped the to avoid this Download error and proceed to the game. If you're not sure how long ago you did cloud save you can try this first to see if you can get into the game without reinstall.
Attachments
download_error_sfp_Screenshot 2021-12-03 125356.jpg
FB https://www.facebook.com/JayMartin1611
20 West Side: HFN (watch for fireworks)
Town updated to the latest version
User avatar
ChocolateCookie
Sim Toddler
Sim Toddler
Posts: 12
Joined: 25 Mar 2021, 07:03

Game keeps saying Download Error, again!

Post by ChocolateCookie »

Its doing this again, turning off WiFi doesn't work... and using vpn didn't work. Is there a way to fix this without losing some progress? Because i don't wanna do the Sunset Mall quests again! :(
Attachments
Screenshot_2022-02-10-07-42-52-73.png
SKatF
Sim Veteran
Sim Veteran
Posts: 2543
Joined: 08 Dec 2015, 22:58

Game won't load

Post by SKatF »

Anyone else having trouble after an apparent mini update? Not what I need toward end of event.
Attachments
Screenshot_20220209-190700_Sims FreePlay.jpg
slinksterkat
Newborn Sim
Newborn Sim
Posts: 6
Joined: 19 May 2014, 20:01

Re: Game won't load

Post by slinksterkat »

Yes same! I'm getting that exact screenshot
Post Reply