Joyous Japan Update - Infos, Changes, Bugs

All information about updates!
(Quests, new stuff, other features!)
RobynE
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by RobynE »

I have also issues with missing progress in new tracker, is it recommended to log ticket?
RobynE
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by RobynE »

I logged one that content locked
Desiree
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by Desiree »

So second update in a row I’m waiting on. Too bad because I like the styles, but just not worth the frustration.
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please message me if items missing/ blocked

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---Whatever the current update is
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Spirit64
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by Spirit64 »

RobynE wrote: 30 Jul 2021, 12:01 I have also issues with missing progress in new tracker, is it recommended to log ticket?
I logged one three days ago. But except from the standard mail that they received my ticket, I did not get any answer.
SKatF
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by SKatF »

Alert!
If you are building houses simply to complete Simdex progress, when house(s) is/are complete, go to Simdex, tap gift box(es) to right, tap prize you won, tap collect underneath. A check will show you've collected it. Then it's safe to demolish, if you wish.

I'm not sure you will be OK if you demolish before collecting prize. Didn't want to try.
RobynE
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by RobynE »

I received a reply that missing progress was being worked on
C2CDD5D4-BF92-49AE-B197-BCEEBD514F8C.png
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ErinPW
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by ErinPW »

RobynE wrote: 02 Aug 2021, 14:49 I received a reply that missing progress was being worked onC2CDD5D4-BF92-49AE-B197-BCEEBD514F8C.png
Thanks for sharing! I‘m glad to see this is not the standard reply we often get from support!
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HFN 3 Eastside includes cat and dog.
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jaymart
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by jaymart »

I had also received such reply so it is more or less standard :) hopefully they will fix these bugs soon

Greetings,

Thank you for contacting Firemonkeys. My name is Kishore and I will be the agent assisting you today.

As I understand that your items got locked/missing and completed quests are showing incomplete in the Simdex. I can imagine how inconvenient this could be. Don't worry, I'll try my level best to help you out.

Please let me share that, this has been brought to the notice of the Studio Team and they are diligently working to fix it as soon as possible.

I would request you to wait for some time till this gets through. Be assured the team is actively working on it and the issue is being addressed on priority.

Your patience and cooperation will be much appreciated in this meantime.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.

Regards,
Kishore
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Town updated to the latest version
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ErinPW
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by ErinPW »

jaymart wrote: 02 Aug 2021, 17:21 I had also received such reply so it is more or less standard :) hopefully they will fix these bugs soon

[…]
For this issue it‘s pretty much the same, yes. It‘s just not the reply we usually get for no matter what issue we have reported :)

However, we can‘t do anything but wait.
Handcrafted Homes Update, 5.83.1
iOS 17.4.1

HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
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Spirit64
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Re: Joyous Japan Update - Infos, Changes, Bugs

Post by Spirit64 »

I had the same replay only the name was different. My agent is Partha.
So I think we have to wait for a fix. Hopefully it will not take long.
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